Here are some of the most frequently asked questions from our customers. If you have any other queries, feel free to reach out to us!
Q1. What is Makeup Tools Bangladesh?
Ans : Makeup Tools Bangladesh is an online store that offers a wide range of makeup tools and accessories, including brushes, sponges, beauty blenders, and other beauty essentials.
Q2. Do you have a physical store?
Ans : Yes, we also operate online, allowing customers from all over Bangladesh to shop conveniently from home.
Q3. What brands do you sell?
Ans : We offer a variety of Chinese and international brands, including high-quality, affordable, and premium makeup tools.
Q4. How can I contact customer support?
Ans : You can reach us via:
Q5. How do I place an order?
Ans : Simply browse our website, add products to your cart, and proceed to checkout. You will need to provide your shipping details and select a payment method.
Q6. What payment methods do you accept?
Ans : We accept:
Q7. Can I cancel or modify my order after placing it?
Ans : If your order has not yet been processed, you can request modifications or cancellations by contacting us as soon as possible.
Q8. Do you offer nationwide delivery?
Ans : Yes, we deliver across Bangladesh, including Dhaka, Chattogram, Sylhet, Khulna, and other cities.
Q9. How long does delivery take?
Ans :
Q10. What are the delivery charges?
Ans : Delivery charges depend on your location and order size. Charges are displayed at checkout before you confirm your order.
Q11. Do you accept returns?
Ans : Yes, we accept returns within3 daysof receiving your order, provided the item is unused and in its original packaging.
Q12. What if I receive a damaged or wrong product?
Ans : Please contact us immediately with pictures of the product. We will arrange a replacement or refund based on the situation.
Q13. How long does it take to process a refund?
Ans : Refunds typically take5-7 business daysafter approval.
Q14. How do I clean my makeup brushes and sponges?
Ans : Use mild soap or a dedicated brush cleaner and lukewarm water to clean your tools. Rinse thoroughly and let them air dry.
Q15. Do you sell original beauty tools?
Ans : Yes, we guaranteeauthenticand high-quality products sourced from trusted suppliers.
